So, Thursday evening I made a Walmart run. I had intentions to pick up two things: some activated charcoal capsules and a skein of Red Heart Yarn in Claret. I'd just assembled a sweater and was a few yards lacking from completing my trimmings. It was about 8:45 when I decided to hop in the car and run to the location that has a gas station as well. Reluctant to go out of my comfort distance, I figured I can kill two birds with one stone and fuel up as well.
If only my actions were that simple. I arrived to the Floral department, make it to the yarn and I couldn't believe my eyes! A hot mess. Yarn was everywhere! Bands mixed in with others, labels missing, and skeins unraveled. It as such an eye sore. My OCD kicked in and I spent about thirty minutes organizing yarn to match up with their proper ski tags. Yep, I basically worked free and unauthorized. While doing so I discovered skeins of Caron Simply Soft marked down for $1.50! There wasn't anymore Cleret so, I figured, "I know I won't ever wear this sweater in this yarn, like ever. So why not....." I did it! I bought new yarn. In my defense, I really like Simply Soft and will buy it for baby projects because it's indeed soft, drapes nicely, and they have beautiful colors.
I get to checkout and stand for what honestly felt like another thirty minutes, get to the cashier and fail to realize until after I'm a few feet from her reading my receipt, that she charged me full price for two skeins! Well, back to the drawing board! I walk past the Front End Supervisor (with my bags, red flag no. 1) to double check the skus, you know? Make sure that my eyes weren't deceiving me. Of course they weren't because I spend more time in yarn departments than anywhere on Earth. I captured photos of the sku tags and make my way back checkout.
Of course: the cashier doesn't hesitate to tell me that she can't make the price adjustment, she can call the supervisor but, since customer service closed at 9:00, she doubts she could do it and that I may have to return in the morning. That is not only false but, also the worst thing you can tell a customer that has spent their money in a store, one that has failed to updated their inventory/pricing system, one that had a hell of a time searching for the product advertised because the department wasn't recovered. One that had to hunt past empty packaging stuffed between skeins where theft was commited. So I wait, I wait for two individuals to come out of the "closed" customer service office to tell me to stand at register 13 to get a price adjustment.
It's now about 10:15. To no one's surprise, the cashier at register 13 asks who sent me and I had to give a detailed description of the gentleman and ma'am I had spoken to. (My initial register was 12, right smack dab in front of the Customer Service counter but, hey...) She tells me that she'll have to call a supervisor to make the transaction. She goes into the same office to grab the same girl that I passed on the way back to the Floral department. The one who was working the front end yet, disappeared once she seen me with bags and receipts standing back in line. Boy, did she give me the run around! Over talking me as I try to explain what happened, telling me that "customer service is closed" She did everything but administer a polygraph test. I politely stated: I'm not a returning customer, I never left the store. My receipt shows that I was checked out at 10:01, it's 10:21. Can you not perform a price adjustment and credit my card at the register?" She unhooks her fancy keys and sulks to register 13 to make the correction.
By the time I fuel up at the pump and make it home, it's about 11:45. I was so exhausted, upset and baffled that these workers tend to believe that customer service stops at 9:00 pm and that they can have such unpleasant attitudes amongst their customers.
I managed to get two things pleasant out of the whole ordeal. Chocolate chip cookies and a finished product.
Comments
Post a Comment